Navigate CRM in 2017
Discover the top trends affecting customer experience, and why you need to adapt to win in today's marketplace, in Forrester's January 2017 report: Navigate the Future of CRM in 2017.
- In this report, you'll learn:
• Why achieving better CRM demands more than simply focusing on operational efficiencies
• How to leverage and deploy solutions that create seamless experiences for your customers
• How to use insights to cultivate positive emotions with your customers