Social Media as a Customer Support Channel
Welcome
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Social Media as a Customer Support Channel
Best Practices for Social Media as a Customer Support Channel
Aligning Social Media Strategies across Marketing and Customer Service
Learn how you can:
  • Align social strategies for marketing and customer service
  • Empower agents to handle interactions in social media
  • Proactively engage with customers through social media
  • Deliver superior customer experiences
Get Started
Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers.

Download this Ovum Research document entitled "Social Media as a Customer Support Channel: Best Practices", compliments of Oracle.