Forrester Research 2018 Predictions
Prepare Your Operations for Disruptions to Customer Service and Sales Strategy
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  • Firms Will Use AI For Visual Experiences To Improve Customer Service And Sales
  • AI Will Start To Replace The Email Channel
  • CSAT And Agent Satisfaction Will Drop
Read Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy (November, 2017)
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