Turn Your Contact Center into a Profit Center
Use Social Media to Get Ahead of Customer Service Issues (03:44)

Use Social Media to get Ahead of Customer Service Issues
Learn to change your critics into fans by:
  • Harnessing social media to deliver fast, effective solutions
  • Sifting through social noise and detecting real issues
  • Instantly transforming posts into service incidents
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  Watch this 3 minute video and learn how you can avoid a crisis and get the opportunity to convert customers to loyal fans