Live Webcast
Oracle and IDC Webcast: The Future of Customer Experience (CX) for Telcos
23 May 2018
10:00 British Summer Time
10:00 British Summer Time
It’s an uncomfortable truth: CX among telcos continues to lag behind other industries (1).
In this Webcast, The Future of CX for Telcos, IDC and Oracle experts discuss how telcos can transform their CX and compete more effectively. Join Neil Pridham of Oracle and Andy Hicks of IDC, and discover why it’s time for telcos to look beyond Net Promoter Score to score CX; how digital transformation is changing CX; and the implications of emerging 5G technology on CX.The Webcast will be a supported by a live Q&A, so you can directly ask your most pressing questions to our speakers and panellists.
In this Webcast, The Future of CX for Telcos, IDC and Oracle experts discuss how telcos can transform their CX and compete more effectively. Join Neil Pridham of Oracle and Andy Hicks of IDC, and discover why it’s time for telcos to look beyond Net Promoter Score to score CX; how digital transformation is changing CX; and the implications of emerging 5G technology on CX.The Webcast will be a supported by a live Q&A, so you can directly ask your most pressing questions to our speakers and panellists.
1. In IDC's global Consumerscape 360 survey in 2017, the average NPS for telcos was less than zero, while companies such as Apple score over 40.
Featured Speakers and Panellists
Andy Hicks
Research Director, EMEA Telco 2025
IDC
Research Director, EMEA Telco 2025
IDC
Andy Hicks is a research director in IDC's EMEA Telecommunications group. He oversees research on the services and information technology consumed by communications service providers in the region, as well as their portfolio strategies and operational models. He increasingly writes on Digital Transformation in the telco, examining how best to change technology to improve business results. He has also written on mobility, emerging markets telecommunications, and enterprise services.
@AndyHicks and www.linkedin.com/in/andyhicks
@AndyHicks and www.linkedin.com/in/andyhicks
Neil Pridham
CX GTM Strategy Director, EMEA
Oracle
CX GTM Strategy Director, EMEA
Oracle
Neil has been in IT for over 30 years. That career has been split, roughly in two, between the development and sales of software solutions (Oracle, IBM, Salesforce.com) and working within an IT function to improve business through the use it technology (Hasbro, General Electric, Bio-Rad). This has given Neil exposure to both sides of the technology spectrum and across many industries. For the past 18 years, Neil has been spent his time in customer-facing areas of a business looking at how technology can drive increased customer experience whilst being commercially successful for the organisation.
@Neil_Pridham and www.linkedin.com/in/neilpridham/
@Neil_Pridham and www.linkedin.com/in/neilpridham/
Elmar Rode
Global Industry Solution Lead - CX for Communications
Oracle
Global Industry Solution Lead - CX for Communications
Oracle
Elmar Rode is the Industry Solution Lead for CX in the Communications Industry in Oracle's industry solutions group. He is responsible for creating business outcome driven industry solutions and business use cases leveraging Oracle’s and partner Cloud Services. Elmar is also working with CSP’s globally on their digital transformation and their journey to the cloud. Elmar has more than 16 years of Communications Industry experience working in various roles on Customer Experience, BSS and OSS.