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Oracle is focused on delivering a solution to customer service leaders that supports modern technologies and channels–such as messaging channels, virtual customer assistance, Internet of Things (IoT), and artificial intelligence (AI)–that align with key industry trends. To learn more about Oracle’s position in this year’s Magic Quadrant and Gartner’s predictions and trends, download the full report.

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Magic Quadrant for the CRM Customer Engagement Center
Modern Customer Experience in the Cloud
Oracle Service Cloud
Get Smarter with Your Service and Differentiate Yourself from the Competition
Build competitive advantage with a powerful, complete service approach
Get Smarter with Your Service
Deliver a level of service that improves customer retention and brand reputation—and delivers real results for the business

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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.