Live Webcast
24 July 2018 at 11:00 AM CEST
“5 Steps to digital transformation: Build the roadmap”. Hosted by Oracle
In order to transform your CX, formulating your strategy in a roadmap is vital. Join our webcast to find out not only what is required for digital transformation, but also how to set out specific actions to start you on your journey.
- Review the data types needed for transformation
- Start planning your roadmap
- Align your CX action points with the five forces of digital disruption
Featured Speakers
Neil Pridham
Director of CX CRM Strategy
EMEA Oracle
Neil has over 25 years’ experience in Sales and IT Director roles across a number of industry verticals. His specialties include selling IT Solutions to senior managers whether in direct sales roles or internal business roles; Working with senior business leaders to identify, justify and deliver IT investments based on a sound financial rationale; Cloud computing, Software as a Service (SAAS). Platform as a Service (PaaS), Business Transformation, Technology implementation, Solution adoption and Telecommunications. Neil is currently responsible for the integrated branding, messaging and go-to-market strategy for Oracle CPQ Cloud globally across online, social and sales channels. This includes development of plays based on market analysis, solution capability and sales organisation to drive metrics into the sales process.
Director of CX CRM Strategy
EMEA Oracle
Neil has over 25 years’ experience in Sales and IT Director roles across a number of industry verticals. His specialties include selling IT Solutions to senior managers whether in direct sales roles or internal business roles; Working with senior business leaders to identify, justify and deliver IT investments based on a sound financial rationale; Cloud computing, Software as a Service (SAAS). Platform as a Service (PaaS), Business Transformation, Technology implementation, Solution adoption and Telecommunications. Neil is currently responsible for the integrated branding, messaging and go-to-market strategy for Oracle CPQ Cloud globally across online, social and sales channels. This includes development of plays based on market analysis, solution capability and sales organisation to drive metrics into the sales process.
Mark De Groot
Marketing Director Digital Customer Experience
EMEA Oracle
Mark de Groot is Marketing Director Digital Customer Experience EMEA @ Oracle. Mark has more than 15 years of experience in Customer Experience and is an evangelist on Digital Transformation. He connects innovations and new concepts like Internet of Things, VR, Artificial Intelligence and omni-channel with pragmatic solutions to help companies innovate and transform with a human centered design perspective. Mark is a well-known speaker in the Netherlands and he also gives lectures at the Nyenrode Business University.
Marketing Director Digital Customer Experience
EMEA Oracle
Mark de Groot is Marketing Director Digital Customer Experience EMEA @ Oracle. Mark has more than 15 years of experience in Customer Experience and is an evangelist on Digital Transformation. He connects innovations and new concepts like Internet of Things, VR, Artificial Intelligence and omni-channel with pragmatic solutions to help companies innovate and transform with a human centered design perspective. Mark is a well-known speaker in the Netherlands and he also gives lectures at the Nyenrode Business University.
