New Consumer Research: 15,500 shoppers worldwide share their preferences
What's most important to consumers, both now and in the future?
We asked 15,500 shoppers around the world how they feel about their relationship with retailers and what's most critical to maintaining their trust, loyalty and long-term engagement.
The omnipresent, omnichannel digital age can be hard for retailers to navigate with varying levels of trend adoption in different parts of the world, but in Latin America there is a huge appetite for bigger and bolder technological innovations.
Take a look at this regional report to see what your customers think about privacy and anonymity, information transparency, and the role of technology in the retail CX.
Modern Retail Imperatives
An authentic relationship with consumers requires consistency and a level of personalization.
From clicks to bricks, omnichannel excellence requires enterprise discipline across merchandising, planning and supply chain.
A complete, unified suite of cloud applications is the fastest way to connect your entire business.