ON-DEMAND WEBINAR
Design a Customer Experience Transformation
Customer experience is a key part of corporate strategy, but why are so many major transformation efforts frequently failing?
- Hear from Kevin Neher, Partner at McKinsey & Company
- Find out common mistakes companies make when attempting to transform their business to meet new customer demands
- Learn critical elements needed for successful CX transformations, including how to create a clear vision and road map, engage change agents, and determine sequencing