2019 Hospitality Benchmark Report
Just published! The 2019 Hospitality Benchmark Report: Mobile Maturity Analysis
We are pleased to present the 2019 Hospitality Benchmark Report: Mobile Maturity Analysis. Its findings, based on insights from nearly 200 hospitality leaders, provide a revealing look at our industry's mobility landscape and a roadmap for pursuing innovation tomorrow. Among the highlights:
- Empower guests to take advantage of self-service tools
- Allow guests to communicate with you however they want
- Continue investing in mobile to enhance the guest experience and reduce friction
Online Self-Assessment Tool
Take this test to find out how you compare to your peers on current proficiency and preparedness for the future of Hospitality.