How AI is Changing Customer Experience

AI is Changing Customer Experience

Watch this on-demand webinar to discover how technologies such as AI, Machine Learning, VR/AR, IoT, and Blockchain are innovating Marketing and Customer Experience (CX).
  • Hear about Conversational User Interfaces making interaction unseen and effortless via Voice Assistants and Chatbots 
  • Learn why AI is needed for CX to be personalised intelligence at scale 
  • Realise how IoT not only connect products to sales, but also offers completely new go-to market options 

Featured Speakers

Daryn Mason

Daryn Mason
Independent Customer Experience Leader

Daryn is a speaker, blogger and social influencer on customer experience, and is currently finishing his book on B2B enterprise selling (win/loss analysis). Most of his career has been focused on solution engineering where he spent many years in senior leadership positions at Oracle Corporation. Previously, Daryn was the group manager at Solution Engineering, Siebel Systems. He held various SE leadership roles including Mid Market (Europe), Nordic Countries, Comms, Media & Utilities (UK) and Scotland & Ireland teams and was the first SE Manager in Europe to sell Siebel’s Cloud solution. He lives near Edinburgh and has travelled extensively across EMEA.

Harald Behnke

Harald Behnke
Director CX Strategy, Oracle EMEA

Harald heads Oracle’s Customer Experience Strategy team in EMEA co-innovating with customers, partners and product development. He previously supported the company’s cloud transformation in leadership roles from Product Management, Marketing to Industry Solutions. Before joining Oracle, Harald Behnke was CEO and co-founder of the digital startups and He also managed mobile data services at Orange and started his career as Managing Director at digital marketing agency Pixelpark (Publicis group). He holds degrees in Computer Science (HFU) and Business Administration (HSBA).