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Calendar

April 04, 2019
11:00 AM British Summer Time

Customer experience today is about real time, personalised moments facilitated by effortless interactions in the channel and context of choice. In this new paradigm conversational interfaces has entered the stage to stay. Gartner has predicted that conversational AI will be the top technology trend for many years to come.

What are the trending use cases? What are the drivers for success? How can conversational interfaces facilitate the dialogue with the customers and inspire new business models?

In this webinar we will hear Mathias Askholm, HK Lab and Asser Smidt, BotSupply discuss the topic of effortless interactions - how chatbot and digital assistants are adding value to customer engagements and also share their own experiences in the domain. The session is moderated by Sara Eklund, Director CX Strategy B2C Oracle. 

Featured Speakers

Asser Smidt

Asser Smidt
Founder, BotSupply

Asser is the founder of BotSupply, an Oracle Scaleup, and partner that assists companies with conversational bots that boost customer experiences and drive business outcomes. BotSupply has developed award-winning multilingual Natural Language Processing and is a market leader within conversational design. Asser is an experienced tech founder who created his first company back in 2004 and has been involved in companies such as AirHelp, CodersTrust and more.

Mathias Askholm

Mathias Askholm
Programme Director, HK Lab

Mathias Askholm is the Programme Director for HK Lab. In 2017 Danish trade union HK became the first trade union in the world to establish an external innovation lab. Using design methods Mathias and his team is transforming a 120 year old trade union through new digital offerings and business models.

Sara Eklund

Sara Eklund
Director CX Strategy B2C EMEA, Oracle

Sara Eklund is part of the Oracle CX Strategy team in EMEA and focuses on market trend analysis and strategic initiatives for Customer Experience in the B2C context. Sara is experienced in conceptual design and strategic business adaptation of CX solutions. Previously, Sara worked in the Nordic utilities industry with market entry leadership, business and organization development and customer lifecycle management