Special Offer: 2019 Top 10 SMB Technology Trends Report

Oracle Service Cloud Report

Research Report 

SMB Cloud Technology Trends Report

See how fast-growing smaller companies use technology for a competitive advantage. 

Sneak Preview - SMB Trends for 2019

Higher customer self-service rates

3 key ways SMBs are deploying their business solutions

Improved knowledge base effectiveness

Differing outlook of younger SMBs vs. older SMBs

More customer conversions

SMB expectations for AI, ML, and NLP 

Faster response times

#1 reason SMBs are modernizing the workplace

Higher contact center agent productivity

How SMBs are shuffling their applications deck

Reduced service handle time

The "how" and "why" of new sales channel additions

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