Special Offer: Unforgettable Customer Experience Resource Hub
Thank You
Your report is ready to download.
Make informed decisions about vendors using objective criteria
Special Offer: Unforgettable Customer Experience Resource Hub
Take a Tour
See Oracle Service Cloud features like chat, social, co-browse, and email in action.
Read an eBook
Get smarter with customer service and differentiate from competition.
Watch a Vision Video
Get a glimpse into the future of next-generation service and learn how organizations can prepare to for the ever-connected consumer.
Resource Hub
Exclusive tools to help you provide a seamless multi-channel service experience, empower your agents, and differentiate your brand.
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, Simon Harrison, 11 June 2019.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Oracle.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Oracle.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.