Customer surveys are a great way to monitor and grow your business as an Oracle partner. Whether you are seeking to attain Expertise, ensuring that you've met Partner Incentive requirements, or simply planning to use customer survey results to improve your business, Oracle makes it easy to secure feedback from your customers.
Simply obtain authorization from the customer for Oracle to contact them for the purpose of gauging their satisfaction, then select the appropriate survey below and complete the associated questionnaire. View a short video on how to submit a request to have Oracle deliver satisfaction surveys to your customer.
Once survey responses are received by Oracle, you can view the customer feedback attainment toward Expertise on the Expertise Dashboard.
If your customer is live with their Oracle Cloud Solution in production, please click Start to initiate the customer survey request. Please select either Go-Live or Health Check survey.
Go-Live Surveys This survey measures your customer's experience and satisfaction with your company's services in the planning and implementation or deployment(s) of a project and it’s recommended to request it as soon as Go-Live occurs. Partners can leverage customer feedback to pursue a partner-published customer success story or target area(s) of improvement for a better solution adoption experience for the customer. A qualified Customer Loyalty Index (CLI) rating > 8 contributes towards your Service Expertise and Incentive Offering qualifiers as applicable.
Health Check Surveys This survey measures your customer's experience and satisfaction with your company's services with on-going cloud solution adoption. As a best practice, it is recommended to request a Health Check survey in the third month post go-live to accommodate customer value realization with the implemented/deployed solution (or as specified within applicable incentive offering eligibility requirements). A qualified Customer Loyalty Index (CLI) rating > 8 contributes towards Cloud Solutions Provider Expertise and Incentive Offering qualifiers as applicable.
Please note: In order to qualify for Expertise and Incentive Offerings, your customer's project go-live date needs to be within the past 18 months. For more information, please visit the Expertise Qualifier Validation Guide.
Have you Implemented Oracle License & Hardware Solutions for a Customer?
If your customer has gone live within the last 18 months, please complete the questions on the next page regarding their Oracle License & Hardware solutions and a Go-Live Survey will be sent to the customer regarding their planning and implementation experience for feedback and qualification.
Are you providing remote Help Desk and onsite Field Delivery technical support to an Oracle Hardware Customer through the Onsite Support Advanced Expertise?
If your customer has executed your technical support agreement within the last 12 months, please complete the questions on the next page with customer contact information, and a Customer Satisfaction Survey will be sent to them regarding their Onsite Hardware Support experience.
Have you Distributed Oracle Cloud Solutions to a Customer?
If your customer has purchased Oracle Cloud Solutions within the last 12 months, please complete the questions on the next page regarding their Oracle Cloud purchase and select a Purchasing survey to be sent to the customer regarding their buying experience. A survey will be sent to the customer for feedback and qualification.