Customer surveys are a great way to monitor and grow your business as an Oracle partner. Whether you are seeking to attain Expertise, ensuring that you've met Partner Incentive requirements, or simply planning to use customer survey results to improve your business, Oracle makes it easy to secure feedback from your customers.
Simply obtain authorization from the customer for Oracle to contact them for the purpose of gauging their satisfaction, then select the appropriate survey below and complete the associated questionnaire.
Once survey responses are received by Oracle, you can view the customer feedback on the Expertise Dashboard.
This survey measures your customer's experience and satisfaction with your company's services in the planning and implementation or deployment(s) of a project and it’s recommended to request it as soon as Go-Live occurs. Partners can leverage customer feedback to pursue a partner-published customer success story or target area(s) of improvement for a better solution adoption experience for the customer. A qualified Customer Loyalty Index (CLI) rating > 8 contributes towards your Service Expertise and Incentive Offering qualifiers as applicable.
Please note: In order to qualify for Expertise and Incentive Offerings, your customer's project go-live date needs to be within the past 18 months and for the purpose of Incentive payments, the survey should be requested no earlier than 90 days from the go-live date. For more information, please visit the Expertise Qualifier Validation Guide.
If your customer is live with their Oracle Cloud Solution in production, please click Start below to initiate the customer survey request.
If you have implemented the Oracle License & Hardware solutions with your customer within the last 18 months and would like Oracle to survey your customer regarding their planning and implementation experience with you, please click Start below to initiate the customer survey request.
Have you Distributed Oracle Cloud Solutions to a Customer?
If your customer has purchased Oracle Cloud Solutions within the last 12 months, please complete the questions on the next page regarding their Oracle Cloud purchase and select a Purchasing survey to be sent to the customer regarding their buying experience. A survey will be sent to the customer for feedback and qualification.