Customer Satisfaction Survey Submission

OPN members can demonstrate Expertise by way of Customer Success.

Simply obtain authorization from the customer for Oracle to contact them for the purpose of gauging their satisfaction, then select the appropriate Survey below and complete the associated questionnaire. Your customer will receive a Satisfaction Survey for feedback and qualification.

Partners can then log on to the Competency Center to view survey status and their company’s attainment towards Expertise Qualifiers.

Customer Satisfaction Survey Submission for Service Expertise

Is your customer live on Oracle Cloud?

Have you Implemented/Deployed and/or are you Managing Oracle Cloud Solutions for a Customer?
If your customer is live with their Oracle Cloud Solution in production, please complete the questions on the next page regarding their Oracle Cloud services and select the appropriate survey to be sent to the customer for feedback and qualification.

Go-Live Surveys (Required for all Initial Service Expertise and applicable Incentive Offerings) – This survey measures Customer Satisfaction with the planning an implementation of a project, as well as the customer’s overall implementation experience with the partner. Valid for 18 months from the Go-Live date.

Health Check Surveys (Required for Cloud Solutions Provider Expertise and applicable Incentive Offerings) - This survey measures Customer Satisfaction (Post Go-Live) with ongoing Cloud Solution Adoption, as well as the customer’s overall experience with the partner. Valid for 18 months from the customer response date.

Go-Live and Health Check Surveys should be requested based on requirements for Expertise Qualifiers and Incentive Offering Qualifiers accordingly

Is your customer live on their Oracle License & Hardware solution?

Have you Implemented Oracle License & Hardware Solutions for a Customer?
If your customer has gone live within the last 18 months, please complete the questions on the next page regarding their Oracle License & Hardware solutions and a Go-Live Survey will be sent to the customer regarding their planning and implementation experience for feedback and qualification.

Customer Satisfaction Survey Submission for Sell Expertise (Optional)

Recent Distribution of Oracle Cloud

Have you Distributed Oracle Cloud Solutions to a Customer?
If your customer has purchased Oracle Cloud Solutions within the last 12 months, please complete the questions on the next page regarding their Oracle Cloud purchase and select a Purchasing survey to be sent to the customer regarding their buying experience. A survey will be sent to the customer for feedback and qualification.