Consumer Research

Setting the Bar: Global Customer Experience Trends 2019

The bar with which consumers measure experience is in constant flux, with every great experience raising customer expectations. This report, based on a global survey of over 15,800 consumers and 210 retailers, explores consumer expectations and retail perceptions of final mile execution, mastering connections and the store user experience. Complete the below information to receive the report: 

  • By filling out and submitting this form, you understand and agree that the use of Oracles website is subject to the Oracle.com Terms of Use. Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policies.
Take a Closer Look

Get a Regional Perspective

EMEA factsheet

Key Trends: EMEA

Get a quick view of the key trends and consumer expectations in EMEA.

View the EMEA factsheet
JAPAC factsheet

Key Trends: JAPAC

Get a quick view of the key trends and consumer expectations in JAPAC.

View the JAPAC factsheet
Latin America factsheet

Key Trends: Latin America

Get a quick view of the key trends and consumer expectations in Latin America.

View the Latin America factsheet
Explore More Retail Customer Stories and Trends