The Forrester Wave™: Customer Service Solutions, Q2 2019

Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.

We believe we are recognized by Forrester for our ability to:

Deliver omni-channel support across channels 

Knowledge-infused omni-channel customer service across a broad and deep set of channels.

Self-service capabilities and robust knowledge management 

High volume service interactions that also require robust knowledge management and self-service.

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The Forrester New Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester New Wave™ is a graphical representation of Forrester’s call on a market. Forrester does not endorse any vendor, product, or service depicted in the Forrester New Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. By Kate Leggett with Daniel Hong , Sarah Dawson , Peter Harrison