As CSPs look to transform their overall customer experience, implicit dependencies on the back-office are often overlooked resulting in impacts that may range from significant to existential in nature. To avoid this, CSPs need to modernize their back office by considering end-to-end processes and leveraging open, standards-based solutions that are model-driven with intelligent orchestration that, in turn, support full automation, continuous availability and near real time response times.

Oracle’s Service and Network Orchestration solution has been widely deployed in large CSPs on a global basis, supporting order volumes into millions of orders per day with sub second response times providing CSPs the confidence of a proven, strong foundation to support their customer experience transformation, whether it be green field, brown field or a digital overlay.