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Read IDC's vendor profiles, key findings, and advice for technology buyers to prepare your manufacturing organization for the future of field service.

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IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2019–2020 Vendor Assessment by Aly Pinder, Nov 2019, IDC Doc#US44408719. IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.