ORACLE FEATURING FORRESTER RESEARCH
Why AI and Automation Matter In The Experience Economy
Oracle Webcast Featuring Forrester Research
Guest seaker Kate Leggett, VP and Principal Analyst of Forrester Research, and Jeffrey Wartgow, VP of CX Product Management of Oracle, cover the evolving world of customer experience, including:
- The revenue impacts of great employee and customer experiences
- How to deliver exceptional customer experiences to even the youngest generation, by examining how front and back-office products work together
- How to keep up with customers constant experimentation with new communication channels
- Incorporating AI, automation, digital assistants, and bots to make operations more efficient and agents more productive
The Forrester Wave™: Customer Service Solutions, Q2 2019
Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.