Special Offer: Forrester Customer Service Solutions Wave

Oracle Webcast Featuring Forrester Research

Guest seaker Kate Leggett, VP and Principal Analyst of Forrester Research, and Jeffrey Wartgow, VP of CX Product Management of Oracle, cover the evolving world of customer experience, including:
  • The revenue impacts of great employee and customer experiences
  • How to deliver exceptional customer experiences to even the youngest generation, by examining how front and back-office products work together
  • How to keep up with customers constant experimentation with new communication channels
  • Incorporating AI, automation, digital assistants, and bots to make operations more efficient and agents more productive

The Forrester Wave™: Customer Service Solutions, Q2 2019

Analyst Report

Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.