2020 Guide to Customer Service
Getting Today’s Customer Service Essentials Right
The 2020 Guide to Customer Service is a four part guide to help navigate your CX strategic planning process. We've included expert insights and a breakdown of critical technology investments for better customer service including cloud-based CX solutions with features like machine learning and digital assistants.
Additional resources for you
The Forrester Wave™: Customer Service Solutions
Oracle is ranked among leaders in the Customer Service Solutions Wave. Read the latest trends.
Forrester Research Webcast with Kate Leggett
Why AI and Automation Matter In The Experience Economy: 2020 market trends and use cases for digital assistant technology in customer service
One Size Doesn't Fit All: Generational Research
A cross-generational look at customer preferences, behaviors, and expectations and the implications on CX technology.
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