2020 Guide to Customer Service

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2020 Guide to Customer Service

Getting Today’s Customer Service Essentials Right

The 2020 Guide to Customer Service is a four part guide to help navigate your CX strategic planning process. We've included expert insights and a breakdown of critical technology investments for better customer service including cloud-based CX solutions with features like machine learning and digital assistants.

Additional resources for you

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The Forrester Wave™: Customer Service Solutions

Oracle is ranked among leaders in the Customer Service Solutions Wave. Read the latest trends. 

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Forrester Research Webcast with Kate Leggett

Why AI and Automation Matter In The Experience Economy: 2020 market trends and use cases for digital assistant technology in customer service 

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One Size Doesn't Fit All: Generational Research

A cross-generational look at customer preferences, behaviors, and expectations and the implications on CX technology. 

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