ORACLE ONLINE USER FORUM
AI is Here! How to empower your service teams to make a difference in 2020
Empower your service teams to make a difference in 2020
25 June 2020
1:00 PM BST / 2:00 PM CEST
Customer experience is today’s battlefield. How a customer feels after an interaction with a brand – be that through commerce, marketing, sales or a customer service centre - will have a significant impact on their future interactions with you. Deloitte reports that 88% of companies now prioritise customer experience in their contact centres. Considering the importance of this, we would like to introduce you to the concept of “Service Enthusiasts” and going beyond just customer experience to consider employee experience and the impact on your customers.
Join our online customer User Forum to learn more.
By attending this event you will:
Join our online customer User Forum to learn more.
By attending this event you will:
- Understand the drivers for a modern agent experience such as Browser UI, conversational interfaces and automation
- See how tools such as Intelligent Advisor plus other product features and enhancements can support automation and free your agents to become trusted advisors
- Hear from Elsevier about how they are using the Oracle CX Service platform to gain business value
- Learn about the latest feature updates to Oracle CX B2C Service
Featured Speakers
Marc Grant
Software Engineering Manager
Elsevier
Software Engineering Manager
Elsevier
Shona Fryxell
CX Consulting Business Leader
Oracle
CX Consulting Business Leader
Oracle
Danette Beal
Senior Product Manager
Oracle
Senior Product Manager
Oracle
Harriet Franklin
Senior Principal Product Manager
Oracle
Senior Principal Product Manager
Oracle
Joshua Bowcott
Principal Product Manager
Oracle
Principal Product Manager
Oracle