CX CUSTOMER WEBINAR SERIES
Service as the key driver of connected customer experiences and business value
Webinar Episode 4: Delivering Effective Advice through Personalised and Timely Solutions
1 July 2020
1:00 PM BST
How to enhance customer self-service and personalised, automated solutions to timely questions.
Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations.
Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.
In this webinar Oracle will share advice and best practices on how to leverage knowledge and intelligent advice to provide instant value both for customers and employees.
Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations.
Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.
In this webinar Oracle will share advice and best practices on how to leverage knowledge and intelligent advice to provide instant value both for customers and employees.
- Hear about how personalised advice and automated decisions can make a difference for your service model, your customers and employees
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt use cases of intelligent advice, and answers to your questions