Oracle Better Banking Webinar Series
Covid-19 has changed Consumer and SME Behavior Forever. How banks can maintain relevance by deepening Digital
Date: June 25, 2020
Time: 11:00 am PT / 2:00 pm ET
We can safely assume that consumers will be looking for the best digital options even as we come out of this phase.
To stay relevant banks will need to measure their Digital Lending Capabilities against critical questions.
- Is my bank’s "digital processes" really 100% digital?
- For on-boarding and originations, do my customers still visit a branch to complete the process?
- What the Digital Score when it comes to complex origination processes such as consumer and small business lending?
- Do I have a plan to be 100% digital from a process standpoint?
Senior Vice President
Head of Consumer Digital Technology
Key Technology, Operations & Services
A passionate and dedicated IT leader with over 20 years’ experience, Stephanie Gillespie is Head of Consumer Digital Technology at Keybank. In this role, Stephanie leads a department of talented analysts and engineers who custom build web and mobile applications for Key Consumer clients and employees across the sales to servicing journey.
Stephanie partners with executive leadership on strategic planning and has direct accountability for the Consumer Digital technology roadmap, execution and ongoing system performance.
Stephanie is a strong advocate for the DevOps movement, fully embracing Agile with Continuous Delivery and was recognized as one of Crain’s Cleveland Notable Women in Technology in 2018.
Stephanie graduated from The Ohio State University with a BSBA majoring in Computer Information Systems and Accounting. She regularly participates in STEM events throughout the country and is an active member of her community. Stephanie sits on the Board of Directors for Blessing House, a child crisis center that provides life changing impact for the families it serves.
“My mission is around empowering others to drive innovation in software design and delivery, creating unmatched digital experiences that improve the lives of clients and employees.”
Leslie Parrish is a senior analyst with Aite Group’s Retail Banking practice, focusing on consumer lending.
Ms. Parrish was one of the initial employees of the Consumer Financial Protection Bureau, a federal financial regulator. Her role entailed engaging with lenders and helping to develop the bureau’s strategy and policies related to small-dollar loans offered by banks, nonbanks, and fintech firms. Later, she authored research publications to inform rule-making efforts on small-dollar loans, overdraft programs, and debt collection. Before her work at the bureau, Ms. Parrish spent over 10 years working on public policy issues related to financial services, financial inclusion, and consumer protection. Through this work, she developed expertise in a number of financial products and services, including student loans, mortgages, and unsecured loans marketed to nonprime consumers, as well as in debt relief strategies.
Susan is a lead solution architect for Oracle’s Financial Services banking applications portfolio. In this role, Susan focuses on developing a unique client value proposition (business and technical); ensuring solution fit with client business outcomes and developing an implementation approach and strategy that balances risk appetite and client value realization.
With 20+ years of solution consulting experience, Susan is a customer-oriented IT professional, with deep financial services industry experience and a proven track record in enabling customers to simplify and digitize complex banking processes. An active blogger, panelist and regular speaker at financial services forums including American Banker, UK Finance, RFi Group on topics ranging from SMB Banking, Digital Mortgage Origination, Data-Driven Automation and more. Susan brings a wealth of firsthand experience having worked with the Westpac, National Australia Bank, Suncorp, KeyBank and many more to support their digital transformation programs. Susan moved from Australia to the US in early 2018 and is based in Charlotte, NC.