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Nucleus Research 2020 CRM Technology Value Matrix

Read this report to discover:

  • An overview of the CRM marketplace and how vendors are working to create a unified customer experience (CX)
  • Why advances in Artificial Intelligence, hyperpersonalization, automation, and the ability to connect with customers across all devices and channels are key themes
  • More details about Oracle's position in the Leaders' quadrant, including a data-first vision for CX, unified cloud platform, and "enterprise-scale performance and flexibility across verticals and use cases"