CX CUSTOMER WEBINAR SERIES: Service as the key driver of connected customer experiences and business value

Webinar Episode 5: The Shift to a Digital Business Model


15 July 2020
1:00 PM BST

The role of service in the digital customer journey.

During 2020 businesses and transactions are shifting to online even quicker than before. In this environment service is key in facilitating the dialogue with customers and supporting all the steps on the digital journey; research, purchase, delivery, usage and advocacy.

How can businesses take the leap of successfully adopting online as a channel and platform for dialogue and transaction and how can customer service be a revenue driving activity in this context?

In this webinar Oracle will share inspiration and best practices on service strategy and operations driving a digital business model.
  • Hear about trends, best practices and advice on the role of service in digital business models
  • Discuss with service experts and other CX Service customers on best practices, challenges and solutions
  • Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions