CX CUSTOMER WEBINAR SERIES
Service as the key driver of connected customer experiences and business value
Webinar Episode 6: Field Service in a World of Social Distance
29 July 2020
1:00 PM BST
The role of intelligent logistics, remote fixing and diagnostics, and predictive intelligence in a service model.
During 2020 businesses and transactions are shifting to online, placing more emphasis on smart logistics. At the same time field service is experiencing higher demand but also new regulations of distance and remote activity.
How can service operations adapt to this changing environment and utilise emerging technologies, intelligence and agile processes?
In this webinar Oracle will share inspiration and best practices on field service strategy and operations powered by technology and innovation.
During 2020 businesses and transactions are shifting to online, placing more emphasis on smart logistics. At the same time field service is experiencing higher demand but also new regulations of distance and remote activity.
How can service operations adapt to this changing environment and utilise emerging technologies, intelligence and agile processes?
In this webinar Oracle will share inspiration and best practices on field service strategy and operations powered by technology and innovation.
- Hear about trends, best practices and advice on how to optimise field service in a changing world
- Discuss with service experts and other CX customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions