Mitigate risk, improve satisfaction
Lessen revenue risks resulting from your customers’ financial hardships during these uncertain times.
Leverage our solutions to optimize yours
We’ve bundled our revenue management solutions to make it easy for utilities offer the solutions their customers need — such as bill assistance programs, state funded program information, and much more.
Oracle Utilities Revenue Management
Enable
Enable your customers to access payment and billing options through web self-service channel added conveniently to your utility’s existing web portal.
Delight
Help customers manage higher than anticipated energy costs driven by shelter-in-place and seasonal changes with proactive alerts sent via email, text, or voice communications.
Engage
Keep your customers engaged in their energy usage by providing comparisons of their weekday and weekend usage spikes. Use our templates to deliver unique messages and energy-saving tips.
Helping you rise to the challenge and adapt to the new normal
Leverage solutions powered by the Oracle Utilities Opower platform
Opower solutions that deliver financial outcomes and address emerging customer engagement challenges
Have you considered?
- The energy burden on limited income customers is almost 5x higher, and they spend more than 15% of total income on energy
- More than 33 million Americans have filed for unemployment during the recent pandemic
- Some utilities anticipate that customer delinquency rates will rise to 40%
- Helping your customers understand and gain control over their energy drives increased customer satisfaction and trust
- Providing intelligent energy insights reduces overall call volume (by up to 13% with Opower)
- Opower High Bill Alerts achieve 3x higher open rates and 9x higher click rates than average utility communications
Rethink your utility customer engagement in trying times
