Scaling up your customer service capabilities with conversational interfaces

Webinar: Scaling up your customer service capabilities with conversational interfaces

With:
Ronald Prasad, Vodafone Fiji
Michael Scheelhardt, Director Cloud Specialist, Oracle
Barry Hiern, Director, Product Management, Oracle

Watch the session on demand and hear from our panelists as they decode how conversational interfaces can give organisations the ability to provide more intuitive, responsive and self-service experiences now, as well as into the future.

How conversational assistants are improving external interactions with customers
Their role in seamless customer care management
Ways chatbots are improving remote working employee training
Telecoms provider’s vision to harness data insights gleaned from chatbots to form a wider 360-degree view of the customer and drive personalisation.

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