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Gartner 2020 Magic Quadrant for CRM Customer Engagement Center

Download to learn:

  • Why Oracle is named a Magic Quadrant Leader for the 9th year in a row
  • How to use the objective criteria laid out by Gartner to make informed decisions 
  • The latest innovations and market initiatives affecting the customer service organizations

Gartner, Magic Quadrant for the CRM Customer Engagement Center, Brain Manusama, Nadine LeBlanc, 4 June 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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