CX CUSTOMER WEBINAR SERIES
Key marketing priorities to create continuity, build business resilience and accelerate growth
Webinar Episode 4: Artificial Intelligence for CX professionals; Make your technology stack work harder for you
15 December 2020
11 AM (GMT Time)
A survey ran by Influencer MarketingHub tells us that 38% of responders believe they will have to lay off workers due to the pandemic. On the flip side a survey from Marketing Week tells us that marketers expect their objectives to stay the same (32%) or increase slightly (27%).
Attend this webinar to hear from Vince Keay, SSE Digital Performance Manager at OVO Electricity on how he partnered with Oracle to deploy predictive capabilities on OVO Electricity digital premises.
In this webinar we will discuss how technology can help: From reducing manual work through automation to predictive segmentation and Intelligence driven conversations.
In this webinar, you will learn how to:
- Leverage Digital Assistants and other conversational interfaces to drive dialogue and value while reducing costs.
- Improve customer conversion through better use of data and real-time decisioning
Experience Director at Oracle
Biography: Clement Jacquemin has been working in the digital marketing industry for over 10 years and 4 years at Oracle.
He is an Experience Director within Oracle CX Marketing working with major brands across Europe leading them to achieve marketing excellence through leveraging design thinking techniques and emerging technologies combined with the power of the Oracle Cloud.
SSE Digital Performance Manager at OVO Energy Ltd
Vince has worked in digital for over 15 years in a diverse range of industries, including retail, recruitment and now energy. In that time his focus has always been on how digital products can be made better for customers by understanding the data behind each journey. To achieve that he has worked on transformative projects in each company, from implementing analytics, optimisation testing and eCRM systems, through to launching new ecommerce platforms and websites.
Since gaining his Masters Degree in Mechanical Engineering from the University of Sheffield, Vince has moved back to his home county of Hampshire, where he leads a typically hectic life for someone with 3 young children, which includes youth coaching at his local rugby club and getting out into the countryside as much as possible.