A Consumer Research Report by Oracle CX in Partnership with Jeanne Bliss that reveals insights such as:

Research study
  • 43% of consumers have blacklisted companies that fail to meet their expectations.
  • 80% of Baby Boomers don’t trust shopping recommendations from digital platforms (like social media, mobile phones, voice-activated devices, and more).
  • 68% of consumers want personalized experiences, but only 15% expect brands to actually deliver.
  • 51% of Gen Zers and Millennials admit to online shopping while at church, in a wedding, in the shower, on a date, and in other unlikely places.
  • 86% of consumers are skeptical of influencers and bloggers.