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Intelligent Service in the Experience Economy

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EBOOK: Intelligent Service for Business -to- Business

Discover the key success indicators for today’s service organisation

  • Today, service is your brand and for customers, the brand experience often defines value
  • B2B culture has been slower to adapt to B2C expectations leaving organisations scrambling to devise successful strategies
  • The death of “business as usual” enforces the need to break old habits and offer frictionless service experiences 

Additional Resources

Get service essentials right

Get service essentials right

Four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process

See why Oracle is a CX leader

See why Oracle is a CX leader

Latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions

End-to-End Service Excellence

End-to-End Service Excellence

End-to-End Service Excellence Requires an End-to-End Service Platform