Oracle logo

Intelligent Service in the Experience Economy

image

EBOOK: Intelligent Service for Business to Consumer

Time to Rethink B2C Service

  • Today, service is your brand and for customers, the brand experience often defines value
  • The “cancel culture” means customers are willing to break up with a brand after one bad experience
  • There is a critical need to offer service anytime and anywhere, automate processes and energize teams, and simplify the human side of service

Additional Resources

Get service essentials right

Get service essentials right

Four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process

Get the report
See why Oracle is a CX leader

See why Oracle is a CX leader

Latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions

Get the report
End-to-End Service Excellence

End-to-End Service Excellence

End-to-End Service Excellence Requires an End-to-End Service Platform

Get the ebook