Intelligent Service in the Experience Economy
EBOOK: Intelligent Service for Business to Consumer
Time to Rethink B2C Service
- Today, service is your brand and for customers, the brand experience often defines value
- The “cancel culture” means customers are willing to break up with a brand after one bad experience
- There is a critical need to offer service anytime and anywhere, automate processes and energize teams, and simplify the human side of service
In the Experience Economy, the customer is the innovator, and experience defines value. The new customer journey is
unpredictable and anything but linear—and customer service organisations have to be ready to respond in real time at any point.
Download this ebook to discover the various stages of service maturity, and how organisations can navigate on the path to service nirvana.
Get service essentials right
Four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process
See why Oracle is a CX leader
Latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions
End-to-End Service Excellence
End-to-End Service Excellence Requires an End-to-End Service Platform