The reimagined communications service provider (CSP) has taken different forms over many years, as operators have grappled with waves of network-altering innovation and competitive stress points.

But one overarching goal has remained constant if elusive: to develop an agile business and operations environment to compete and thrive in the digital economy.

This report explores the drivers of and challenges to achieving this goal, and describes the key enablers that make it possible,including the TM Forum Open Digital Architecture (ODA) and Open APIs.