Join our live webinar and uncover how to drive revenue from Customer Service

We are navigating an unprecedented time of accelerated disruption and change and every business leader needs to evaluate the course of their company. Data has long been touted as the new oil, and many businesses are looking to use data and resulting customer intelligence as a differentiator, yet, few do so in the area of Customer Service.

There is a tremendous business opportunity in terms of efficiency, better experiences, but also - perhaps more importantly - top-line growth for organizations that do this well.

Tune in to this 45 minute session to:

• Uncover how technology and economic shifts to digital business are creating the opportunity to use service as a revenue generating channel.
• Understand how real-time behavioural data insights and digital personalization technologies are enabling customer service agents to now become trusted sales associates.
• Identify the steps to turn customer intelligence into personalised service experiences using Oracle technology.