ICMI Webcast
Modern Customer Service in Financial Services and Retail

Forbes Reveals How Financial and Retail Companies Modernize Customer Service
Watch this webcast to learn:
  • How to improve omni-channel service and agent efficiency with just-in-time knowledge
  • Where Forbes found the biggest gaps in financial services and retail customer service
  • What your next steps are on the road to modern customer service and support
Get Started
Financial services firms and retailers have made huge leaps over the last two years in customer service.
Erica Strother,
Community Specialist, ICMI
Kris Friday

Kris Friday,
Principal Solutions Consultant, Oracle
Joshua Dodge

Joshua Dodge,
Senior Client Success Manager, Oracle