Forbes Reveals How Financial and Retail Companies Modernize Customer Service

Welcome

ICMI Webcast

Forbes Reveals How Financial and Retail Companies Modernize Customer Service

Watch this webcast to learn:

How to improve omni-channel service and agent efficiency with just-in-time knowledge
Where Forbes found the biggest gaps in financial services and retail customer service
What your next steps are on the road to modern customer service and support

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HIGHLIGHTS

Financial services firms and retailers have made huge leaps over the last two years in customer service.

Erica Strother, 

                      Community Specialist, ICMI

FEATURED SPEAKERS

Kris Friday,
Principal Solutions Consultant, Oracle

Joshua Dodge,
Senior Client Success Manager, Oracle