Oracle Siebel CRM
Virtual Summit 2020

Overview:

Title: American Airlines' Transformation to Oracle Cloud Infrastructure

Duration: 45 mins

Description:

American Airlines, a staple in the transportation industry, engaged long-time partner, Oracle Advanced Customer Services (ACS), to assist in moving their business-critical sales reservation system to Oracle Cloud Infrastructure. Join this webinar to hear first-hand how their complex Siebel CRM system was quickly and efficiently modernized using ACS unique automation and tooling. By collaborating with Oracle Advanced Customer Services, American Airlines was able to maintain business continuity during the transition enabling them to rapidly reap the economic, performance and security benefits of Oracle Cloud.

Speakers:

John Bedford

Director, Siebel CRM Product Strategy
Oracle

Connect with John Bedford

Sachin Shah

Senior Manager, Global Delivery, Digital Transformation
Oracle

Connect with Sachin Shah

Husam Azma

Technical Architect
Oracle

Connect with Husam Azma

Vijay Krishnaswamy

American Airlines

Overview:

Title: Introducing Oracle Digital Experience for Communications – the Modern Cloud Native Solution for Siebel CRM Customers

Date: Sept 23, 2020

Start Time: 8:00 AM PDT

Duration: 45 mins

Description:

Hear the latest update on the new Oracle Digital Experience for Communications cloud native solution. This new solution, based on TM Forum Open Digital Architecture, delivers several innovations to enable rapid digital business transformation without requiring massive changes to your existing Siebel CRM deployments. This introductory session will give you an overview of the new solution and present paths to adoption for Siebel CRM users.

Speakers:

Himanshu Kashikar

Director, Product Management, Siebel CRM
Oracle

Connect with Himanshu Kashikar

Alastair Small

Senior Director, Product Strategy & Management, CX for Communications
Oracle

Connect with Alastair Small

Overview:

Title: Siebel CRM Cloud Native Architecture

Duration: 45 mins

Description:

In this session, we will cover our journey to the next generation of Siebel CRM based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles. Find out what this will mean for your business and the expected benefits.

Speakers:

Chandan Dasgupta

Senior Director, Siebel CRM Development
Oracle

Connect with Chandan Dasgupta

Azahar Uddin

Senior Principal Software Engineer
Oracle

Connect with Azahar Uddin

Overview:

Title: Siebel CRM Cloud Native Architecture - Technical Deep Dive

Duration: 45 mins

Description:

In this session, we will cover in detail the technical changes to the Siebel CRM architecture based on Cloud Native principles, facilitating a Microservice-based architecture and built for fast DevOps cycles.

Speaker:

Chandan Dasgupta

Senior Director, Siebel CRM Development
Oracle

Connect with Chandan Dasgupta

Azahar Uddin

Senior Principal Software Engineer
Oracle

Connect with Azahar Uddin

Prabhu Shankar

Manager, Siebel Development Operations
Oracle

Connect with Prabhu Shankar

Overview:

Title: Siebel CRM Customer Success for Telco

Duration: 45 mins

Description:

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Communications industry.

Speaker:

Ravi Doraiswamy

Senior Director, Siebel CRM Development
Oracle

Connect with Ravi Doraiswamy

Ashish Santuka

Deputy General Manager
Airtel India

Connect with Ashish Santuka

Muhammed Umer Zameer

Technology Manager Care & Telephony
Vodafone Australia

Connect with Muhammed Umer Zameer

Overview:

Title: Siebel CRM Strategy & Customer Success for Public Sector

Date: Sept 24, 2020

Start Time: 7:30 AM PDT

Duration: 45 mins

Description:

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Public Sector.

Speaker:

Sirisha Bansal

Principal Product Manager, Loyalty Cloud
Oracle

Connect with Sirisha Bansal

Vincent Mathias

Manager, Development & Maintenance, Business Solutions Branch
Land and Resources I & IT Cluster, MNRF Ontario

Roy Thomas

Senior Manager, Digital Solution Delivery
Transfer Payments, Ministry of Govt. & Consumer Services Ontario

Connect with Roy Thomas

Overview:

Title: Unlock the Power of a Digital Financial Institution with Siebel CRM

Date: Sept 24, 2020

Start Time: 8:00 AM PDT

Duration: 30 mins

Description:

Customer expectations and innovations in the Financial Services space is increasing in exponential order. What can financial organizations do to keep pace with all these changes? Find out the journey towards a Digital Financial Institution and how Siebel CRM can support it.

Speakers:

Nilesh Dalvi

Principal Product Manager, Loyalty Cloud
Oracle

Connect with Nilesh Dalvi

Ashish Mandovara

Digital Customer Experience & CRM Practice Lead
Cognizant

Connect with Ashish Mandovara

Chezhian Elango

Solutions Architect
KeyBank

Overview:

Title: Siebel CRM Strategy & Customer Success for Clinical Trials

Duration: 30 mins

Description:

The world's largest organizations use Siebel CRM to distinguish themselves within their industry. Hear from customers about their successful customer experience innovations related to the Clinical Trials Healthcare industry.

Speaker:

Jim Streeter

Vice President, Product Strategy, Life Sciences
Oracle

Connect with Jim Streeter

Overview:

Title: American Airlines' Siebel Upgrade Accelerated with Oracle Cloud Technologies

Duration: 60 mins

Description:

After running for nearly 5 years on Siebel IP2015, American Airlines recently upgraded Siebel Loyalty to 20.1. Join American Airlines and their integration partner, Cognizant Technology Solutions, as they discuss their journey to the latest Oracle platform and share findings and challenges from the upgrade effort.

Speakers:

Mark Farrier

Director, Product Management, Siebel CRM
Oracle

Connect with Mark Farrier

Jason MacZura

Senior Technical Delivery Manager, Loyalty Platform
American Airlines

Connect with Jason MacZura

Shijo Joseph

Digital Customer Experience & CRM Engagement Lead
Cognizant

Connect with Shijo Joseph

Harish Ginnarapu

Siebel Architect
Cognizant

Connect with Harish Ginnarapu

Overview:

Title: Managing Relationships through Shifting Channels in Automotive

Duration: 30 mins

Description:

In these times of global uncertainty, organizations continue to rely on the Siebel CRM platform for superior digital experience. With the user traffic shifting across channels, companies are leveraging Siebel CRM like never before. In this session, learn how businesses across the globe are exceeding customer expectations across channels and how Siebel CRM is supporting them in their endeavors.

Speakers:

Nitin Misra

Senior Principal Product Manager, Siebel CRM
Oracle

Connect with Nitin Misra

Christina Paulsen

Manager, Siebel CRM
Riverland Reply

Connect with Christina Paulsen

Overview:

Title: Enhance User Experience with a Mobile First Approach for Siebel CRM

Duration: 45 mins

Description:

In this session, we will cover the different Siebel CRM Mobile solutions, including a walk-through of the new Siebel CRM Smartphone UX and the latest developments for Siebel Remote.

Speakers:

Raj Aggarwal

Senior Principal Product Manager, Siebel CRM
Oracle

Connect with Raj Aggarwal

Kunal Kumar

Senior Manager, Software Development, Siebel CRM
Oracle

Connect with Kunal Kumar

Miny Rajiv

Application Developer, Siebel, GIS
Accenture

Connect with Miny Rajiv

Jerry Zeilstra

Senior IT Analyst, CRM
Accenture

Connect with Jerry Zeilstra

Overview:

Title: Enhancing UX & Improving Productivity with Open UI

Duration: 45 mins

Description:

Many customers have completed successful Open UI projects to create fantastic UX in Siebel CRM and improve productivity. Attend this session to learn the best practices and what different options are available to you.

Speakers:

Duncan Ford

Senior Principal Software Engineer, Siebel CRM
Oracle

Connect with Duncan Ford

Holger Herbert

Director, Product Management, Siebel CRM
Oracle

Connect with Holger Herbert

Yves Groulx

Project Lead
Desjardins

Connect with Yves Groulx

Mario Blanchard

Solutions Director, Client Management
Desjardins

Connect with Mario Blanchard

Darshan Kumar

CEO
Dymensions

Connect with Darshan Kumar

Overview:

Title: Siebel CRM Enterprise Architecture for Extreme Scale

Duration: 45 mins

Description:

In this session, we will cover the complete Siebel CRM architecture that is available in our latest release and share some of the amazing insights from global implementations.

Speaker:

Ravi Doraiswamy

Senior Director, Siebel CRM Development
Oracle

Connect with Ravi Doraiswamy

Overview:

Title: Running Siebel CRM on the Oracle Cloud with Containers & Kubernetes

Duration: 45 mins

Description:

There are benefits in agility, and opportunities to reduce TCO, by deploying Siebel CRM in the Cloud, including options to utilize Containers and Kubernetes. Join this session to find out more.

Speaker:

Mark Farrier

Director, Product Management, Siebel CRM
Oracle

Connect with Mark Farrier

Duncan Ford

Senior Principal Software Engineer, Siebel CRM
Oracle

Connect with Duncan Ford

Overview:

Title: Siebel CRM Integration Overview - Benefits & Best Practices

Duration: 30 mins

Description:

In this session, we will cover the various Siebel CRM Integration options that are available in our latest release.

Speaker:

Himanshu Kashikar

Director, Product Management, Siebel CRM
Oracle

Connect with Himanshu Kashikar

Husam Azma

Technical Architect
Oracle

Connect with Husam Azma

Overview:

Title: Best Practices for Monitoring & Managing your Siebel CRM Deployment

Duration: 45 mins

Description:

Learn about the best practices of using Oracle Enterprise Manager and 'Smart Sensors' to monitor your Siebel CRM deployment across both on-premise and Cloud infrastructure.

Speakers:

Agnes Zhang

Director, Product Management, Siebel CRM
Oracle

Connect with Agnes Zhang

Bogdan Petcu

Director, Customer Support
Oracle

Connect with Bogdan Petcu

Karl Brown

President
Quzel Consulting

Connect with Karl Brown

Overview:

Title: Workspace Best Practices for Siebel CRM Developers

Duration: 45 mins

Description:

In this session, we will cover the best practices for leveraging the new Workspaces feature introduced in our 2017 release. If properly used, Workspaces allow for Parallel and Agile Development with Siebel CRM.

Speaker:

Brian Kelly

Director, Product Management, Siebel CRM
Oracle

Connect with Brian Kelly

Overview:

Title: Application Migration Walk-Through for Siebel CRM Administrators

Duration: 45 mins

Description:

Learn about how Migration augments the Workspace Parallel Development model, describing different migration scenarios, minimizing downtime, and other best practices.

Speakers:

Brian Kelly

Director, Product Management, Siebel CRM
Oracle

Connect with Brian Kelly

Ravi Doraiswamy

Senior Director, Software Development
Oracle

Connect with Ravi Doraiswamy

Overview:

Title: Increase Productivity with Siebel Test Automation - Now Enabled for CI/CD

Duration: 45 mins

Description:

Learn how to automate Test Execution for increased productivity as part of your CI/CD processes and to leverage power of the Siebel Web Services REST API for automated testing.

Speakers:

Suneel Joshi

Director, Quality Assurance Engineering, Siebel CRM
Oracle

Connect with Suneel Joshi

Kunal Kumar

Senior Manager, Software Development
Oracle

Connect with Kunal Kumar

Overview:

Title: Siebel MDE - Certification Best Practices and New Deployment Options for Siebel CRM

Duration: 45 mins

Description:

Learn how you can deploy Siebel with MDE and also by leveraging the automation we have added to the Oracle Cloud Marketplace with Containers.

Speakers:

Mark Farrier

Director, Product Management, Siebel CRM
Oracle

Connect with Mark Farrier

Holger Herbert

Director, Product Management, Siebel CRM
Oracle

Connect with Holger Herbert