In this episode of CX Factor, Mark Fidelman sits down with Deepika Pandey, Group Vice President, Customer Experience, Direct and Digital Marketing at Walgreens to learn why they obsess over customer feedback, and how they use it to deliver better experiences.
New Episodes
-
Kohl’s: A technology-laden answer to retail turf wars
Watch Now -
Mazda: Turbocharging customer experience through digital touchpoints
Watch Now -
LinkedIn: Strengthening the connection between company culture and customer experience
Watch Now -
Neiman Marcus: Giving customers the (hi-tech) white glove treatment
Watch Now -
Mastercard: Solidifying a B2B2C customer experience
Watch Now -
Independence Blue Cross: Innovating experiences despite industry challenges
Watch Now -
Clorox: Delivering a seamless, customer-first approach to customer experience
Watch Now -
Vitamix: Maintaining high-touch customer experience during rapid growth
Watch Now -
DocuSign: Identifying new metrics of success in customer experience
Watch Now
Learning Library
-
Find out how you score in CX against 350 of your competitors
Take Assessment -
Digital Transformation: 3 Areas of Customer Experience to Invest in Right Now
Read Ebook -
5 Data-Driven Tech Trends Shaping Customer Experience
Access Ebook