CX Factor

with Mark Fidelman

Welcome to CX Factor, a web series hosted by Mark Fidelman, CEO of Fanatics Media, that shines the spotlight on world-class brands known for delivering smarter, superior experiences to today's modern, connected customers. In each episode, you'll learn industry leaders' secrets to delivering highly personalized, seamlessly integrated, and digitally powered customer experiences that win long-term loyalty.

Learn more about Mark Fidelman

Mark Fidelman is a C-Level digital marketing and sales expert, author, and customer experience influencer. Mark has worked in the software and technology space for over 20 years with organizations such as A.T. Kearney, EDS (now Hewlett Packard), and Autodesk, but now runs an influencer marketing agency (Evolve!) and a full service consulting practice (Fanatics Media). Mark authors the Socialized and Mobilized Column on Forbes and offers his wealth of experience, tips, and tricks on his YouTube Channel.