Training Calendar for Global Demand Center
Recorded Sessions
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: Half hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette
Duration: 1 hour
Overview:
Title: Service in a Changing World. Customer service in time of high pressure and change
Duration: 45 mins
Description:
During 2020 businesses and individual#00688Cs have been obliged to adjust their ways of working, leading and driving value. Working from home has become the new normal for a large amount of people globally and this brings both challenges but also opportunities on building new best practices and processes and utilising digital UX for value and efficiency.
In this webinar Oracle will share advice and best practices gathered from customers across the regions on how to work and lead from home.
- Hear about trends, best practices and advice on how to work from home and drive value for your customers and employees via your service model
- Discuss with service experts and other CX Service customers on best practices, challenges and solutions
- Get advice on where to turn for support, how to quickly adopt best practices, and answers to your questions
Sponsors:
Committee Members:
Sara Eklund
Leader for CX
Sara Eklund is a strategy leader for CX Go To market development and execution in EMEA. Sara focuses on market trend analysis and strategic initiatives in the domains of service management, field service and data driven customer experience. Sara is experienced in conceptual design and strategic business and customer engagement development. Previously, she worked in the Nordic utilities industry with market entry leadership, business growth and customer lifecycle management.
Bruno Borges
Marketing & Strategy professional
Roxana has spent over 15 years as a Marketing & Strategy professional. She combines a track record in marketing strategy and planning with the ability to design and execute high-impact, cost-effective multi-channel communications programs and build marketing capabilities. Roxana is an expert in translating data into insights, and insight into impact.
Follow@RoxanaDaniel Foppen
Product Leader
Daniel is a product leader at Oracle CX Cloud working with customer experience, data strategy, innovation, customer service and digital transformation.
He is a thought leader, public speaker, daddy, husband, foodie, avid snowboarder and bass player. He also wears many hats!
David Blevins
Product Leader
Danette delivers exemplary experiences for her customers and helps others understand their company's potential.
Follow@Danette