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IHG Dedicated Support Desk (North America)
1-800-810-4499
Access Global Support Numbers for Oracle Hospitality here:
Quick Links
Here you will find step-by-step instructions on how to register for a MOS account as well as how to submit a service request (SR) in MOS and via phone.
Learn how to better engage with Oracle Support.
Register for 25 sessions in MOS, Doc ID: 2098640.1
Live facilitator-led session calendar and registration and micro-learning self-paced training and resources, available in MOS, Doc ID: 2638881.2
New users can register for a MOS account here.
For more info on MOS registration, read the FAQ here.
Log a Service Request (SR) by Phone?
1. Call IHG Dedicated Oracle Hospitality Support (North America) at 1-800-810-4499
2. Select appropriate option, #1- PMS or #2 – POS
3. Follow call routing prompts accordingly
4. Provide your Customer information (Support Identifier (SI) or Main Line Phone Number), contact information, including hours you can be reached and details regarding the issue/question to the Support agent
5. Discuss business impact of the issue and severity being assigned to the SR with a short description of the issue
6. Obtain the SR Number; required for follow –up requests
7. If the answering Support agent is unable to resolve your issue during the call, the SR will be transferred to another agent for follow-up.
Log a SR via MOS?
1. Login to My Oracle Support - MOS
2. Select Service Request tab and Click Create SR
3. Follow prompts to define the problem type, etc., and Assign severity (reference SR Severity definitions); be certain to provide a detailed description about the problem and business impact, and then Submit.
- 1. Login to My Oracle Support - MOS
- 2. Select Service Request tab and Click Create SR
- 3. Follow prompts to define the problem type, etc., and Assign severity (reference SR Severity definitions); be certain to provide a detailed description about the problem and business impact, and then Submit.
Is the Internet down at the front desk? Are you unable to access OPERA? Are you having issues with vendor connections (such as key lock systems) not communicating with OPERA?
DSR is responsible for the VPN Gateway and remote access features of the FastConnect offering. IHG offers a paid Internet service that is connected to the VPN Gateways that DSR also supports. Our support desk is available to help with issues 24/7 at 800-326-9929 option 1.
New users can register for a MOS account here.
For more info on MOS registration, read the FAQ here.
Log a Service Request (SR) by Phone?
1. Call IHG Dedicated Oracle Hospitality Support (North America) at 1-800-810-4499
2. Select appropriate option, #1- PMS or #2 – POS
3. Follow call routing prompts accordingly
4. Provide your Customer information (Support Identifier (SI) or Main Line Phone Number), contact information, including hours you can be reached and details regarding the issue/question to the Support agent
5. Discuss business impact of the issue and severity being assigned to the SR with a short description of the issue
6. Obtain the SR Number; required for follow –up requests
7. If the answering Support agent is unable to resolve your issue during the call, the SR will be transferred to another agent for follow-up.
Log a SR via MOS?
1. Login to My Oracle Support - MOS
2. Select Service Request tab and Click Create SR
3. Follow prompts to define the problem type, etc., and Assign severity (reference SR Severity definitions); be certain to provide a detailed description about the problem and business impact, and then Submit.