Customer Experience

Learn about our unified CX platform and industry solutions. Map your personal journey and discover what you want.

Featured Speakers

Hear from thought leaders, innovators and change agents to focus on speeding-up your organisation’s transformation and growth to accelerate success.

Janine Allis
Janine Allis
Founder, Boost Juice and Investor, Shark Tank

Janine Allis

Janine Allis is the founder of Boost Juice & Retail Zoo and an investor on Channel Ten’s Shark Tank. Allis not your everyday self-made businesswoman. As a young Aussie backpacker, she travelled the world before turning her passion for healthy smoothies and juices on the run, into a juice and smoothie empire with over 500 stores spanning 13 countries. Her standing as an accomplished and skillful entrepreneur has been acknowledged with numerous retail, franchise and business awards; including Telstra Business Woman of the Year and Amex Franchiser of the Year.

Reggie Bradford
Reggie Bradford
Senior Vice President, Startup Ecosystem & Accelerator, Oracle

Reggie Bradford

Reggie Bradford brings more than 20 years of experience to his role as Senior Vice President, Startup Ecosystem & Accelerator at Oracle. In his current role, he is focused on driving Oracle’s global startup initiatives and leading the expansion of its Oracle Startup Cloud Accelerator program, as well as championing Oracle’s vision to become the global leader in Cloud Computing. He also serves as a thought leader speaking and writing about Entrepreneurism, Cloud, Internet of Things, Globalization, Data Visualization, Artificial Intelligence and other emerging technologies.

Prior to joining Oracle, Bradford was the founder and CEO of Vitrue, the global leader in cloud-based social marketing and management. Vitrue was acquired by Oracle in May 2012 and is now a wholly-owned subsidiary of Oracle. Prior to Vitrue, Bradford held executive management positions at TANDBERG Television, N2 Broadband, and WebMD.

Over the course of his career, Bradford has received a number of industry accolades recognizing his success as an entrepreneur and Internet visionary, including Business Insider’s 2014 Most Influential People in Cloud Computing; Massachusetts Institute of Technology’s Distinguished Entrepreneur Award in 2013; Ernst & Young’s Entrepreneur of the Year Award in 2012. Bradford currently serves on the board of directors of Integrate, a cloud-based marketing and media services provider; Mana Health, a healthcare technology startup which helps physicians glean trends from patient medical record data; and Persado, a marketing technology startup which provides marketers with an automated copywriting software that generates persuasive language to their target audience.

Bradford received a BBA in Finance from the University of Georgia and an MBA from Emory University. He serves on numerous advisory boards including Felix Capital of London. Bradford resides in London with his wife Holly and their children.

Joe Fuster
Joe Fuster
Head of CX Cloud,
Oracle

Joe Fuster

Joe Fuster is the Global Head Customer Experience (CX) Cloud at Oracle. Joe is a sought after speaker at international events for his views on digital transformation, end-to-end cloud transformation, venture capital and the strategies for growth, mergers and acquisitions. Joe is a proven leader in building and transforming cloud companies on a global basis. He has 25+ years of experience include senior leadership roles at SAP, Salesforce and Siebel. Joe’s intense focus on customer outcomes has brought him notoriety for key business transformations in financial services, consumer packaged goods, manufacturing and life science industries. As the leader of the Oracle CX Cloud go-to-market, Joe is responsible for driving the growth of Oracle Cloud’s portfolio of integrated services across data, applications, platform, and infrastructure.

Lesley Leon Guerrero
Lesley Leon Guerrero
Vice President, Customer Service, Bank of Guam

Lesley Leon Guerrero

Lesley Leon Guerrero is the Vice President/Director of Customer Service for Bank of Guam. In her capacity, she leads a team dedicated to surpassing customer expectations and helping all achieve financial success. During her tenure, Lesley has made tremendous strides in growing the bank’s 24/7 contact center and building a robust, skill dense support team. She was instrumental in the deployment of live chat and social media channels and most recently launched two strategic customer service initiatives one of which is the Bank’s venture into the universal associate arena and the other, a renewed commitment to community and customer engagement.

Zach Nelson
Zach Nelson
Executive Vice President, Cloud Strategy, Oracle

Zach Nelson

Zach Nelson, former CEO of NetSuite Inc. (acquired by Oracle) is now charged with ERP cloud strategy at Oracle. Nelson joined NetSuite in 2002, bringing cloud vision and expertise, and industry and executive leadership experience to his role with the company. Nelson oversaw the company’s direction, strategy, innovation and leadership team. Under his leadership, NetSuite rose from a start-up to a successful IPO company that had more than 30,000 organizations running their mission critical business processes on NetSuite worldwide. Prior to NetSuite Nelson held a variety of executive positions spanning marketing, sales, product development and business strategy with leading tech companies such as Oracle, where he ran worldwide marketing, Sun Microsystems (now Oracle) and McAfee/Network Associates.

Nelson has won many awards including being named to CRN’s 25 Most Influential List for six consecutive years since 2011. He was also named to 2013 Business Insider’s 50 Most Powerful People In Enterprise Tech List, and to Fortune magazine’s 2012 Businessperson of the Year List. His leadership has led NetSuite to win many industry accolades including being named to Forbes Most Innovative Growth Companies 2014 list and to Forbes America’s 100 Most Trustworthy Companies 2013.

Nelson holds B.S. and M.A. degrees from Stanford University.

Holly Ransom
Holly Ransom
CEO, Emergent

Holly Ransom

Holly Ransom is the CEO of Emergent, a company specialising in the development of high performing intergenerational workforces, leadership and social outcomes. Holly is renowned for generating innovative solutions to complex multi-stakeholder problems for corporations, governments and nonprofit organisations, and for coaching and professionally mentoring leaders of all generations around the world.

In 2014, the Australian Prime Minister appointed Holly to chair the G20 Youth Summit, resulting in the first summit to secure its policy demands from G20 leaders. Holly also co-author the strategy paper on youth entrepreneurship and unemployment for the United Nation’s Sustainable Development Goal agenda.

John Reyes
John Reyes
Business Intelligence Manager, Bank of Guam

John Reyes

John Reyes is the Vice President/Business Intelligence Manager for the Bank of Guam. He is responsible for systems and applications integration, data governance and spearheading the Single Customer View (SCV) initiative. Prior to moving back home to Guam in 2015, John served as the Vice President of Operations & Human Resources at Cloudbilt, Inc., a Salesforce.com ISV based in Charlotte, NC. 

John is a Magna Cum Laude graduate of Regis University in Colorado with a Masters degree in Business Administration. John also serves as Vice-President of the board of the Guam Girl Scouts and is the Chairman of the board of Mercy Action Marianas, Ltd., two non-profit organizations serving the island community both financially and through educational programs.

Melissa Ross
Melissa Ross
Head of Digital Experience, Coles Group

Melissa Ross

Melissa Ross is the Head of Digital Experience for Coles Group. In this role, she is responsible for design and implementation of personalised, connected customer experience and interactions across the digital eco-system. She has accountability for setting the e-commerce channel strategy: what experiences to offer, through which channels, and how; enabled by delivery of market-leading cross-channel customer experiences across Coles’ grocery and liquor e-commerce properties. She supports the delivery of key business strategies through leading major digital programs and projects, whilst supporting the day to day operations to ensure outstanding customer service to over 100,000 online customers per week.

Marcelo Scalia
Marcelo Scalia
Consulting Director, Ekulus

Marcelo Scalia

Marcelo is the Founder and Managing Director of Ekulus Pty Ltd, a lead Oracle Gold partner in Australia delivering CX Cloud solutions. Throughout his 20 years career, Marcelo has helped organisations globally and across multiple industries to define and deliver Single Customer View solutions. He brings business acumen, thought leadership, strong architecture background, and delivery experience and combines these strengths to formulate the most optimal solution to corporate clients.

Anders Sörman-Nilsson
Anders Sörman-Nilsson
Futurist and Innovation Strategist, Thinque Inc

Anders Sörman-Nilsson

Anders Sörman-Nilsson (LLB / EMBA) is a global futurist and innovation strategist who helps leaders decode trends, decipher what’s next and turn provocative questions into proactive strategies. Anders’ view is that the future and the now are converging in a city or s tart-up near you, giving the curious, the creative and the courageous a competitive and sustainable edge.

His thought leadership has been featured in international media like Monocle, Business Insider, Sky News Business, Financial Review, CIO Magazine and Boss. He is the author of the books Digilogue: How to Win the Digital Minds and Analogue Hearts of omorrow’s Customers and Thinque Funky: Upgrade Your Thinking, and has an upcoming book entitled Seamless: the Futurephile’s Guide to Leading Digital Adaptation and Human Transformation.

Dr. Catriona Wallace
Dr. Catriona Wallace
Founder, Flamingo Customer Experience, Inc.

Dr. Catriona Wallace

Based in NYC and Sydney, Dr Catriona Wallace is one of the world’s most cited experts on the Future of Customer Experience and Artificial Intelligence and Bot Strategy. Catriona’s keynotes feature macro trends related to technology, customer experience, Artificial Intelligence and the rise of Individualization.

Janine Wilson
Janine Wilson
Executive Director, Donor Services, Red Cross Blood Service

Janine Wilson

Janine Wilson has worked for the Blood Service for 11 years, and has held three different Executive roles in that time, spanning strategy, business planning, marketing, operations (donor services) and projects.

Julie Wise
Julie Wise
Head of Sales Enablement, IOOF

Julie Wise

Julie Wise has been involved in the financial services industry for the past 24 years and holds a Bachelor of Business in Human Resource Management, and an Advanced Diploma of Financial Planning.

She first joined the IOOF group in January 2005 and has held various roles including Software Integration Consultant, Business Development Manager and Queensland State Manager. In 2016 she was appointed to the role of Head of Sales Enablement, in this role her focus is on developing and implementing tools and strategies that enable the sales team to deliver genuine value-add solutions and insights to clients.