CX Leadership Exchange
Leaders Exchange CX Strategies That Lead to Brand Loyalty (Invitation-only program)
Today’s consumers’ digital behavior indicates that they are increasingly willing to share data with organizations in exchange for an improved customer experience. Get it right and you’ll engage them in ways that increase brand loyalty. But how can you align your people, processes, and technology to capitalize on every customer interaction and drive business growth?
At the CX Leadership Exchange at Modern Customer Experience, presented by Oracle in Chicago April 10-12, 2018, you’ll discover how organizations are delivering experiences that inspire the prized response every brand desires: customer advocacy.
Join Oracle executives Mark Hurd and Shashi Seth—along with Oracle customers, partners, and influencers—to discuss how to align brand and CX strategies to build a truly customer-centric organization. We’ll review today’s most relevant CX trends and topics, including intelligent agents, security mandates, and prescriptive analytics.
CX Leadership Exchange is tailored for C-level marketing, service, sales, and commerce executives to engage in a peer-to-peer environment to address the unique challenges in customer experience today. Attendance is exclusive and by invitation only. When you register, you’ll gain access to:
- Preferred seating to all keynote sessions and the Markie Awards
- VIP Experience at CX Fest
- An exclusive networking lunch with Oracle executives and special guests
- Peer-to-peer collaborative learning
- Exclusive networking event
Contact your Oracle representative to request an invitation. Then reserve your spot using the registration code provided in your invitation.
Schedule of CX Leadership Exchange events:
Tuesday, April 10, 2018
2:00 PM – 5:00 PM
VIP Seating at Opening Keynote
5:15 PM - 6:30 PM
Welcome Reception
8:00 PM - 10:00 PM
VIP Seating at CX Excellence and Markie Awards Dinner Reception and Ceremony
Wednesday, April 11, 2018
8:30 AM – 10:30 AM
VIP Seating at Keynote
11:30 AM – 12:00 PM
Guest Speaker Cheryl Strayed, Bestselling Author
12:00 PM – 12:40 PM
Leadership Exchange Luncheon
1:00 PM – 1:15 PM
Welcome and Opening Remarks, Shashi Seth, SVP Oracle Marketing Cloud
1:15 PM – 2:00 PM
Remarks from Oracle CEO, Mark Hurd
2:00 PM – 2:45 PM
Leadership Exchange Session - Jack Berkowitz (Oracle) will lead a discussion with Piers Lingle (Comcast Cable) on how AI is impacting customer experiences
2:45 PM – 3:00 PM
Break
3:00 PM – 4:00 PM
Leadership Exchange Panel - Pam Lord will lead a discussion about why digital transformation is critical for businesses today with Hubertus Devroye of Dow/DuPont
4:00 PM – 5:00 PM
Interactive Working Session – Angela Wells (Oracle), Tolbert Neil (Mack Trucks), and Don Freeman (Sound United) will lead an interactive session featuring case studies from Mack Trucks and Sound United
5:00 PM – 6:00 PM
Leadership Exchange Networking Reception hosted by Dave Helmreich (Oracle) featuring special guests Jay Baer, Convince and Convert Founder and Julian Guthrie, bestselling author
7:30 PM – 10:30 PM
CX Fest featuring Weezer (VIP Access)
Thursday, April 12, 2018
3:00 PM – 5:00 PM
VIP Seating at Keynote
*Agenda is subject to change.