Service Track

Service Track

Deliver Legendary Service

Are you looking to disrupt your industry? Are you striving to deliver simple, consistent, and contextual customer service across existing and evolving channels? Does your organization want to foster brand loyalty and reduce costs through proactive service? At Modern Customer Experience, you will learn how to make these goals a reality.

Knowledge-driven, AI-infused, automated, and omni-channel service strategies are no longer unattainable. Whether your organization is embracing the newest innovations, or focusing on fundamentals, Oracle’s product experts, partners, and customers are ready to dive deep into the solutions and uncover best practices. Don’t miss the Service General Session: Service for the Next Generation: Oracle CX Service Cloud.

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Ask the Service Cloud Experts

sponsored by:

Have you run into a roadblock with an Oracle Service Cloud project? Or maybe you’re wondering about the best way to approach a task? Then schedule a complimentary one-on-one Ask the Expert session on Tuesday, Wednesday, or Thursday during Modern Customer Experience. Based on your question, you’ll be matched with the right Service expert from Oracle or Helix for a one hour consultation.

Ask the Experts is scheduled on a first-come, first-served basis so register today!

Service Professionals Speaking at Modern Customer Experience

  • Ameriprise Financial
  • Bed Bath & Beyond
  • Booker Software
  • CableOne
  • Canon Medical Systems
  • Federal Signal Corporation
  • Lane Bryant
  • LexisNexis
  • Overhead Door Corporation
  • Penn Foster
  • Pier 1 Imports
  • Radware
  • Schenck Process
  • Tec de Monterrey
  • Total Wine & More
  • Videotron
  • Zenimax Media Inc.

Complimentary Pre-Conference Education

Back by popular demand, we're offering pre-conference education sessions dedicated to Oracle Service Cloud. Session topics include KPIs and dashboards, knowledge management effectiveness, and browser UI. With a dozen hands-on labs and workshops, you'll leave with new skills and the knowledge to advance your career. These educational programs kickoff Tuesday, April 10 at 9:30 a.m. so book your travel accordingly to take advantage of this complimentary training.

View Complimentary Service Cloud Pre-Conference Education
Pre-Conference Education FAQ

Modern Customer Experience exhibitors and sponsors reach over 4,000 attendees via exhibit presence, content, and branding. Contact Diane Frendian @ for Service sponsorships.

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