DNV’s legacy quoting process suffered from manual work, lack of standardization, inconsistent templates, fragmented customer experience, and poor integration with data systems. After implementing Oracle CPQ, part of the Oracle CX suite of applications, DNV saw increased customer satisfaction with faster, higher-quality quoting. Oracle CPQ delivered automated invoicing as well as a 350% increase in quoting volume, a 92% reduction quote processing time, a 95% reduction in order activation time, and 100% adherence to new processes in the company.

Before Oracle, AirBorn had to manually enter orders into one of its four on-premise ERP systems, then go into those applications to create a bill of material and cost out the order. After first considering Salesforce, AirBorn turned to the Oracle Cloud CX suite to leverage deeper capabilities across its CX stack, such as automating sophisticated processes for configuring, selling, and servicing complex product portfolios. Not only have these self-service capabilities helped condense the quote creation process from up to two weeks to just a few hours but also reduced order input times from several days to mere minutes and decreased both order creation and processing errors by 70%.

After the merger of Citrix and TIBCO, Cloud Software Group (CSG) faced the challenge of uniting two large software businesses with complex, disparate sales systems. CSG deployed Oracle’s integrated Cloud CX suite including Sales, Configure Price Quote (CPQ), Subscription Management, and Incentive Compensation – to standardize its sales operations onto a single platform. With a unified Oracle system, CSG saw $1 million in monthly cost savings, automated billing and revenue processes, and established upsell and beachhead opportunities for partners. Sales and sales operations teams now tap into recurring revenue streams, manage subscriptions with real-time data, and use AI to reduce churn.

Group AMANA recognized that exceptional customer experience was essential for sustained growth. After implementing the Oracle CX application suite, they unlocked new opportunities for cross-selling and up-selling across the organization while managing costs and operations more efficiently. By connecting previously fragmented order-to-revenue processes, they were able to create a smoother, more efficient customer journey. The unified data models provided by Oracle CX, including Oracle Eloqua Marketing, Sales, CPQ and Fusion Data Intelligence, helped Group AMANA deliver the right information to staff at the right moments, empowering better decision-making. Plus, the rich CX data foundation allowed the company to tap AI capabilities to identify opportunities for operational improvements, such as improving win rates and ordering accuracy.

Just like any other enterprise organization, Oracle needs to have real-time visibility into cash positions to optimize working capital, accurately forecast revenue and close books in a timely manner. One of the most critical drivers of improved operational transparency can be found within a quote-to-cash system. Oracle employees leverage Oracle CPQ to simplify the quote-to-cash process, offering guided selling, streamlining approvals, and enabling greater levels of self-service quoting. In total, we’ve saved sales reps 2.8 million hours each year, increased the number of opportunities generated by 10%, and increased the average size of an opportunity by 33%. Additionally, over our last three fiscal years, Oracle CPQ rules and guidance have helped increase sales rep productivity by 73%, which in turn drove 29% in revenue growth. These quick and clean quotes flow into orders, invoices, and finally revenue recognition with high levels of accuracy, giving the finance team confidence in margins and forecasts. The gist? The more efficient and accurate the quote-to-cash process is, the faster Finance can close the books, with fewer adjustments, fewer compliance risks, and more predictable revenue outcomes.