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This report identifies the curvature of change in consumer behavior, and the vectors underpinning the shifts we see in retail, to dial in on what is simply a function of change and what is a constant. Explore how the retail landscape is forever changed by examining the current inflection point, the ensuing supply chain dilemma, and the ultimate shopping effect.
The Anatomy of Change examines three critical factors impacting consumer behavior as global conditions changed–the pandemic effect, the social influence, and the holiday impact–and how retailers can anticipate, embrace, and thrive in the New Next.
A global look at key retail trends and consumer expectations that have evolved from the pandemic.View the 2020 consumer research report ➜
This report examines three core areas where retailers can make a marked impact and raise their own bar: the final mile, mastering the connection and the store user experience.Discover the 2019 consumer research ➜
Get a quick view of the key trends and consumer expectations in EMEAView the EMEA factsheet ➜
Get a quick view of the key trends and consumer expectations in JAPACView the JAPAC factsheet ➜