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Setting the Bar: Global Customer Experience Trends 2019. This report, based on a global survey of over 15,800 consumers and 210 retailers, explores consumer expectations and retail perceptions of final mile execution, mastering the connection and the store user experience.
The bar with which consumers measure experience is in constant flux, with every great experience raising customer expectations. Take a closer look at global consumer key trends.
Get a quick view of the key trends and consumer expectations in EMEAView the EMEA factsheet ➜
Get a quick view of the key trends and consumer expectations in JAPACView the JAPAC factsheet ➜