Siebel CRM Oracle Survey

Name*

Organization*

Role*

Email Address*

Country*

Group

LPid

Siebel CRM Release

1. We would like to understand how you are currently using Siebel CRM within your organization, in order to offer advice on how to get more value from your implementation. *

Innovation Pack 2013

Innovation Pack 2014

Innovation Pack 2015

Innovation Pack 2016

Innovation Pack 2017 (17.x)

Release 2018 (18.x)

Release 2019 (19.x)

Release 2020 (20.x)

Other

Siebel CRM Profile

Please help us understand more about your Siebel CRM implementation.

2. Is your Siebel CRM implementation a mission-critical application for the business?

Yes

Other

3. Primary Applications & Industry (e.g. Call Center, Communications)

4. Approximate No. of Users (Concurrent Max/Peak)

5. Approximate level of integrations with Siebel CRM

0 – 10

11 – 30

31 – 60

61 – 100

100+

Other

6. Key Business Benefits (List how Siebel CRM has been successful for your organization)

7. Pain Points (List the challenges your organization currently experiences with Siebel CRM)

8. Product Wishlist (List the product innovations that are most desired)

9. Future Strategic Direction for Siebel CRM (What does your organization plan to do next with Siebel CRM?)

Improving Agility

We want to provide you with flexible options for your Siebel CRM implementation that will enable you to improve agility.

25. Are you planning to run Siebel CRM as Containers with Kubernetes?

Yes, we already do this

Yes, we are currently in progress

Maybe, we haven't evaluated this yet

No (please explain)

26. With our new Siebel CRM CI/CD architecture, how often are you able to deliver your new releases to the business?

27. Are you able to achieve near zero-downtime for your new releases? If not, what downtime do you currently experience?

28. What downtime was experienced before your recent Siebel CRM upgrade?

29. How do you currently automate testing between releases?

Siebel CRM Innovation Survey

Siebel CRM Release

Siebel CRM Profile

Cloud Strategy

Innovation Adoption

Upgrade Experience

Improving Agility

Customer Advisory Board

Customer Advisory Board